BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees ? including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

ROLE AND RESPONSIBILITIES

• Plan all performance reporting required as per SLAs
  
• Ensure the timely and accurate submission of data by data owners
  
• Produce the performance reporting defined by each SLAs
  
• Improve and automatize performance reporting production
  
• Analyze trend on the different performance indicators
  
• Present reporting to BP2S Operations Management and key stakeholders
  
• Produce global dashboard for Portugal Top Management
  
• Support and Control that all SLA governance planning are in place as per SLA definition
  

PROFILE

• Good written and oral communication skills
  
• Good listening and questioning ability
  
• Good analytical skills, to understand quickly the meaning of each performance indicators
  
• Excellent knowledge of Excel functionalities and Excellent knowledge of power point functionalities
  
• Good knowledge of Financials markets and Financial products
  
• Work effectively with team members to achieve objectives and common goals
  
• Strive to improve services and processes
  
• Ability to identify the real needs of the customer
  

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.