Who are we?

We are a Portuguese consulting company that provides consulting, training, staffing and research services. We support our clients in the search for innovative and sustainable solutions, from the application of scientific knowledge in the resolution of complex management problems to the digital and technological transformation within organizations.

To reinforce our teams, we are recruiting a Microsoft 365 Teams Service Manager.

What profile are we looking for to join our team?

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  Higher technical education (university level), preferably with experience in the technology industry;
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  > 1 year experience working as a Teams Admin related role;
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  > 3 years' experience in Service Management (ITIL processes) related role;
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  Knowledge of systems security, and mobility considerations;
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  Knowledge of any of the following technical areas: RTC/ UC, SharePoint, Exchange, other Microsoft Office 365 products;
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  Relevant experience in systems engineering and/or infrastructure;
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  Good English level.

What will be your responsibilities and main challenges?

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  Support and improve the continuous technical assessment, administering and change of the MS Teams Admin, ensuring the setup delivers the business needs;
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  Deliver 3rd level support for technical troubleshooting and resolving required by end-users and internal customers;
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  Creation and Review of end-user documentation, supported by the communication team;
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  Design and conduct systems integration testing, component's integration testing and user acceptance testing;
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  Support all service change management efforts;
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  Implement and conduct Service Management processes according to ITIL;
• 
  Coordinate with other team members to ensure efficient use of all involved resources.
  

Location

This is a partially remote work position in Lisbon.

What do we have to offer you?

Our employees have an on-boarding process in the organization, defined by the talent management team.

The definition of goals, the elaboration of a career plan, training, certifications and other fringe benefits are part of your journey as WINNER. Apply for this position and discover all the benefits we have available.

All applications will be treated with confidentiality under the GDPR. By submitting your application, you agree to the treatment of your information as part of recruitment and its inclusion in our candidate?s database. If you do not consent to the treatment of this data, please do not apply for this announcement.

Do you want to know more about WINNING?

Our VISION: We are a team with consolidated experience in the national and international market in consulting, training, staffing and research services. Our vision is that each client and each employee finds in WINNING the way to their success. BECOME WINNERS. TOGETHER.

Our MISSION: To act scientifically with our clients, adjusting their business model in order to create permanent competitive advantages. WE DELIVER COMPLEX PROBLEM SOLVING.

Our VALUES: We are guided by values of passion for what we do, always putting the maximum of our know-how, expertise and commitment in each challenge, always giving place to everyone to participate and get engaged, within a posture of maximum professionalism, respect and equity.

If you want to know more about us, consult our website https://www.winning-consulting.com/

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