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French Technical Support Advisor
de recruit 4 work Lisboa em Lisboa (Publicado em 31-03-2021)
As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances.
Tasks
Requirements
Benefits
Additional Benefits
Location
Lisbon (Portugal)
Tasks
- Responsible to follow the direction of management and provide feedback
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)
- Ensure excellent customer satisfaction
- Respond to inbound customer requests, document relevant case information
Requirements
- For non-EU residents, it is mandatory to have a valid work permit
- Previous experience in Customer Service or Sales is a plus
- Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
- Excellent communication skills coupled with empathy and team spirit
- Native or Proficient (C2) French and fluent English (minimum level B2)
Benefits
- Relocation package ? accommodation in a shared apartment for 6 months and flight reimbursement.
- Availability to work from home temporarily
- Health insurance with a dental plan (after 6 months contract)
- Competitive wages (14 monthly payments per year)
Additional Benefits
- New and modern office located where the action is: Lisbon- Portugal.
- We promote inter-company mobility to work at any of our sites around the world.
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- Work with adventurous people from over 15 nationalities
Location
Lisbon (Portugal)
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