BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

BNP Paribas? Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organizations.

The FX Payments activity is a key area of growth for Global Markets. In order to support and accelerate that growth an electronic platform (FX+) has been designed. FX+ is delivering automated FX solutions to support other BNPP business lines such as Cash Management, Trade Finance, Correspondent Banking, who require FX to deliver transactional services to their clients.

The FX+ Platform development and the FX Payments marketing are part of the Global Markets eCommerce & Digital (eC&D) team, which is globally responsible for driving the digital strategy and associated transformation across the Global Markets business lines.

ROLE AND RESPONSIBILITIES

• FX+ Service management
  
  • Coordinate the relationships with the main FX+ subscribers;
  
  
  • Maintain good relationship with the key stakeholders of each subscriber;
  
  
  • Ensure subscriber satisfaction through periodical service review meetings, in close collaboration with IT teams;
  
  
  • Produce quality documentation: processes, agreements, reports, presentations;
  
  
• Quality management and support
  
  • Act as quality gatekeeper for FX+ projects prior to go live with FX+ Project managers;
  
  
  • Act as business level 2 hands on support on production issues escalated by level 1 IT support teams;
    
  • Incident analysis / prevention: learn from past incidents, design and implement new proactive control processes to secure that products / margins implemented in production are as expected and as agreed with clients;
  
  
  • In case of actual production incidents, act as business coordinator and execute the incident remediation;
    
  • Analyse workflows and progressively remove all elements preventing automatic End to End processing of FX payments;
  
  
  • Develop and publish quality KPI for FX+ activity: Level of digitalisation /automation, FX request negative responses, response times, etc.;
  
  
  • Implement and run business monitoring tools and processes to secure FX+ margins are calculated as expected;
  
  
• Distribution support
  
  • Act as FX+ subject matter expert for sales and implementation teams for all questions related to FX+;
    
  • Work with sales and implementation teams to onboard new clients and implement price changes to specific populations of clients;
    
  • Secure that all bespoke agreements with clients are documented and then stored /archived in FX+ shared drive for audit purposes;
  
  
  • Design and implement streamlined processes with all stakeholders to improve quality and efficiency of Pricing management and Distribution support
    

PROFILE

• Academic background in Finance, Management or Engineering;


• Previous experience in Finance, Project Management, e-Commerce, Digital Transformation or similar;


• Previous experience in Service Management or Client Management is highly appreciated;


• MS Office proficiency (Excel, Word and Powerpoint);


• Risk awareness and knowledge of fundamental risk concepts;


• Ability to understand business needs and convert them into IT requirements;


• Attention to detail and ability to collaborate;


• Problem solving and ability to deliver.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location

: PT-11-Lisbon

Job Type

: Standard / Permanent

Job

: CUSTOMER RELATIONSHIP MANAGEMENT
Education Level: Master Degree or equivalent (> 4 years)
Experience Level: At least 1 year

Schedule

: Full-time