BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organizations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialized financial services, and Corporate & Institutional Banking for corporate and institutional clients.

ROLE AND RESPONSIBILITIES

• Ensure that all the controls are documented and signed


• All 4 eyes checks are properly done to the monthly tasks, setups and changes


• Ensure that all the documents/answers to ORC/OPC are provided in the respective deadlines


• Guarantee that on second level controls the rate of findings is less than 10%


• Ensure that all the necessary procedures are created / updated and input in PACT respecting the deadlines


• Guarantee that the incidents are logged within the 48 hours deadline, after detection


• Perform the follow up of the incidents on time


• Help preparing the internal and external audit files


• Be available to answer all necessary queries


• Propose/create at least one innovative process with practical application, that will allow a better performance


• This process has to create added value. Time reduction / efficiency on the task / less error rate


• Contribute to SWITCH project with WIN applications


• Ensure that the deadlines are accomplished: follow-up of queries, setup creation and validation, invoice and reports sending


• Keep the Team Leader informed of all delays or issues in the production


• Decrease the number of claims. Have less than 10% of client claims


• Manage generic email box and phones


• Always reply to the e-mails in 48h, provide regular feedback on pending matters any time necessary


• Coordinate the daily/monthly tasks with the other team members to ensure a fair distribution of the workload

PROFILE

• Minimum level of education: Bachelor?s Degree


• Fluency in English; German is a plus


• Experience with Office tools: Word, Excel, PowerPoint


• Good Business knowledge


• Good communication and influence skills


• Customer service orientation/ client focus


• Focus on results through excellence


• Focus on innovation


• Organizational commitment


• Attention to detail and data accuracy


• Analytical thinking


• Team work / cooperation

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.