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REFOG and User Onboarding Management Full-time

de BNP Paribas Lisboa em Lisboa (Publicado em 28-01-2021)

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees ? including more than 154,000 in Europe and over 5,000 in Portugal alone.


BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.


Fully integrated in the BNP Paribas Group, BNP Paribas Corporate and Institutional Banking (CIB) is a leading provider of solutions to two client franchises: corporates and institutional, and operates across EMEA (Europe Middle East Africa), APAC (Asia Pacific) and the Americas. The bank is a global leader in Debt Capital Markets and Derivatives. It is a top European house in Equity Capital Markets and it has leading franchises in Specialized Financing. In Securities Services, it is a top five House worldwide. BNP Paribas CIB strives to service the global economy by providing solutions to its clients in financing (ECM, DCM, specialized financing), flow banking (trade finance and cash management), financial advisory (M&A, project finance), global markets (interest rates, credit, foreign exchange, equity derivatives), risk management, and securities services.


ROLE AND RESPONSIBILITIES


This position will report to the head of the newly created EMEA Onboarding team. The goal of this team is to build and manage an efficient Employee Onboarding, Transfer & Exit process in EMEA region. One of the main objectives of this team is to streamline and improve the current onboarding workflow process for hiring managers and the new employees by providing a clear understanding of the data and system needs of various departments within BNPP. This team is accountable of the effectiveness of the process (or set of processes) across the region and for all its internal customers. To achieve this you will:


  • Coordinate the onboarding, transfers and offboarding processes in EMEA with the various departments involved (HR, IT, Compliance, Procurement, Premises, Finance ?);


  • Become the centralized point of escalation for Hiring Managers during any onboarding, changes, transfer or exit processes;


  • Produce and monitor KPIs to control the completeness and length of onboarding processes;


  • Produce reporting and support to management;


  • Ensure the overall data coherence of the CIB organizational pyramid in REFOG while coordinating all necessary updates;


  • Maintain and update when needed, in close partnership with internal communication, HR and IT, the documentation and marketing associated with the service provided by the team;


  • Use Lean practices, ensuring continuous service improvement of the deliverables of all stakeholders involved;


SKILLS


  • Master?s degree or equivalent by experience in IT /Business Management/Finance;


  • Minimum of 2 years of relevant experience in similar functions;


  • Proficiency in MS Office products is mandatory (with special emphasis on Excel);


  • Lean Management knowledge is a strong plus;


  • Knowledge of banking policies and procedures is a plus;


  • Strong attention to detail and solid organizational skills


  • Focus on high client satisfaction - Ability to create, foster and maintain relationships with diverse end users and Service Providers


  • Able to work well both independently and in a team environment;


  • Ability to design and implement new procedures

  • Knowledge of foreign languages : English (B2 Level, CECRL certificate) is mandatory, French is a plus


Please note that only applications submitted in English will be considered.


In case you are selected for this role, further documentation will be requested to support your hiring process.


BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.



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