BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialized financial services, and Corporate & Institutional Banking for corporate and institutional clients.

ROLE AND RESPONSIBILITIES

• Activity Management

  
  

  • Ensure all incoming market details or client instructions is processed while meeting standards established by the bank and the team?s procedures

    
    

  • Guarantee the 4-eyes checking principle is applied whenever it has been deemed necessary without any form exception

    
    

• Manage an efficient line of communication with clients and service partners through daily interaction and/or portfolio management

  
  

  • Manage all incoming queries and pro-active communications sent to client

    
    

  • Assist with queries as soon as possible, provide initial acknowledgement within the determined deadline and issue quality service based on established criteria

    
    

  • Provide accurate and detailed information to clients and service partners pertaining to Corporate Action and Income events

    
    

  • Log all queries and client service requests in the correct tools to allow statistical analysis of activity

    
    

  • Guarantee that clients and other supporting teams can be put in contact when necessary

    
    

  • Update client details in all necessary tools and contact list databases

    
    

• Contribute positively to risk management, compliance and quality service delivery by guaranteeing all operational and transversal procedures are respected:

  
  

  • Ensure the Service Level Agreement & Service Level Delivery is respected by working towards avoiding delays, reporting and prioritising during activity peaks and requesting and providing help from/to other teams

    
    

  • Prevent any breach of confidentiality when sending sensitive or clients? related data to an external party in line with the GDPR guidelines

    
    

  • Guarantee that procedures are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors

    
    

  • Ensure every procedure is respected according to the BNP Paribas Code of conduct

    
    

  • Identify and report cases of SLA, SLD, Internal Procedure and/or best practices not being applied, independently of whether they caused an incident or not, contributing to the improvement of client service and satisfaction
    

  • Identify and report anomalies and consequent action plan with eventual impacted departments, in a pro-active and quick manner to supervision

    
    

  • Complete every assigned training session on compliance, conduct or any other topic within the established deadline

    
    

• Contribute to the evaluation & improvement of the quality of the service provided:

  
  

  • Propose & define projects for improving service and communicate them to management for approval

    
    

  • Be active in the continuous improvement of the team's processes and participate in User Acceptance Testing in order to contribute to system upgrades and its development

    
    

  • Contribute to the improvement of service delivery and client satisfaction by questioning standing processes whenever applicable and raising awareness to trends in service culture

    
    

  • Develop knowledge of existing markets, their changes and financial instruments by making regular use of available information sources (Market Updates, Client Updates, market announcements)

    
    

PROFILE

• Available for a fixed-term contract of 6 months

  
  

• Bachelor degree in Finance, Economics or Management would be a plus

  
  

• Advanced level of English

  
  

• Teamwork and Collaboration

  
  

• Initiative and flexibility solving subjects

  
  

• Resilience and Adaptability

  
  

• Attention to detail

  
  

• Client focused

  
  

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.