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Job Details

KANTAR

Division Wordlpanel

Understand People,

Inspire Growth

Client Executive ? Lisbon, Portugal

The Worldpanel division of Kantar is seeking a Client Executive to join its dynamic and innovative team in Lisbon. The role is to be a key point of contact for the client on a specific area of their business, handling all data requests and project briefs, ensuring timely/accurate delivery of information, and offering good levels of insight, whilst also contributing to retaining and growing the clients? business with Kantar by identifying potential revenue opportunities in Retail sector.

The Worldpanel division of Kantar is the world leader in consumer knowledge and insights based on continuous consumer panels. Combining market monitoring, advanced analytics and tailored market research solutions we deliver both the big picture and the fine detail that inspire successful actions by our clients. Our expertise about what people buy or use ? and why ? has become the market currency for brand owners, retailers, market analysts and government organisations internationally.

Kantar, backed by Bain Capital, is the world?s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar?s 30,000 people help the world?s leading organisations succeed and grow.

Responsibilities

• Demonstrate a high degree of professionalism and personal credibility dealing with Worldpanel colleagues and Clients;
  

• Ensure all activities are delivered to a high degree of quality, ensuring client satisfaction and client retention;
  

• Define the scope of the projects/proposals in collaboration with senior management, create a detailed work plan which identifies and sequences the activities needed to successfully complete it;
  

• Develop and implement a strategy to achieve the revenue target in the business plan in collaboration with senior management.
  

• Review the project schedule with senior management and all other staff that will be affected by the project/proposals activities and revise the schedule as required.
  

• Responsible for developing, managing, presenting and following technical proposals requested by clients;
  

• Manage client?s expectations and consistently deliver results;
  

• Develop and take ownership of work-streams and manage timelines and changes;
  

• Provide and develop new business to Kantar Worldpanel;
  

• Ensure negative client feedback is addressed and act as appropriate, with recommendations for action/ improvement;
  

• Support staff in handling challenging client discussions, influencing stakeholders and ensure a consistent approach across our interactions with our clients;
  

• Coordinate and work on the preparation of reports to ensure an optimal presentation of results to the client according to their expectations;
  

• Establish communications standards and ensure that communication commitments are met and rigorously applied, both in terms of scheduled and reactive output with clients.
  

Profile

• Degree in Marketing, Statistics, Sociology, or similar qualification;
  

• At least 1 year of experience in market research or customer management (achieve and exceed challenging targets), or in retail industry;
  

• Highly adaptable with the ability to work effectively within different cultural and technical environments;
  

• Possess outstanding communication, interpersonal, management and leadership skills enabling you to deal comfortably with stakeholders at all levels across the organization and to facilitate discussions in a sensitive but proactive way;
  

• Problem-solving skills, diplomacy and teamwork spirit;
  

• The optimism and resilience to overcome issues and deliver;
  

• English language mandatory and knowledge of Spanish language will be a plus.
  

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Kantar is the world?s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar?s 30,000 people help the world?s leading organisations succeed and grow.