World Talent Selection is recruiting Italian speaker Talent for our prestigious client in Lisbon.

Position : Italian Customer Service - Social Media h/f

Responsabilities :

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels ? chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients? experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from our customers to engineering.

Profile :

• Native Italian Speaker;
• Good knowledge of English (B2 level);
• Familiarity with online advertising products and social media;
• +1 year working in a customer service related role;
• Excellent communication skills: verbal, written, listening skills;
• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
• Experienced in Call Center environment / Customer Support role;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

Offer :

• Contractr 1 year renewal automatically;
• Work schedule Monday to Sunday (rotating shift);
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Accommodation during the contract offer by our client;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.

Duração do contrato: 12 meses

Job Types: Full-time, Contract

Experience:

• Social Media Marketing: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Location:

• Lisboa, Distrito de Lisboa (Preferred)

Language:

• Italian native with good level in English (Required)

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place