With facilities in Belgium, Romania, the Philippines and robust Work from Home delivery capabilities, Conectys services over 35 languages with multilingual teams driven by effective processes and proven technology. Its specialised outsourcing capabilities create significant competitive differentiation and brand value for challenger brands and established players that want to be challenged.

Requirements:

• Ability to assimilate information and learn quickly, self-study oriented,
• C1 level of English + C1 Spanish
• Easily adaptable to new circumstances, technologies and procedures,
• Pro-active, self-starter and ambitious,
• Well-organized and able to handle administrative tasks efficiently,
• At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, tools, processes and methodologies,
• Experience in a complex operational environment ? ex. Customer Service, Help Desk, BPO
• Good communication and people skills
• Ready to work on a shift rotating schedule including the weekends and national holidays

Your Tasks:

• Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
• Managing day to day operational interactions with the Client(s)
• Coordinating day-to-day activities in order to meet or exceed Service Level Agreements
• Reporting on the overall performance of the team and suggest possible areas of improvement
• Managing staff schedules, staff recruitment, training, performance evaluation, monitoring
• Defining and organize processes and use of tools
• Defining and managing the tasks, roles, and responsibilities of the customer teams
• Working on an international project
• Working from home (during the Covid-19 pandemic)
• Multicultural and multilingual environment
• Working with social media and new internet technologies
• The office located in the city center
• Benefits: medical healthcare & meal ticket

Tipo de oferta: Full-time, Efetivo/CLT

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde

Experiência:

• Team Managment: 1 ano (Preferencial)