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Supervisor EU project (m/f)
de Conectys Lisboa em Lisboa (Publicado em 09-12-2020)
Are you located in the EU? Do you have the right to work in the EU? If your answer is YES, check this out:
Requirements:
- Master?s degree in EU studies/affairs or similar
- C1 level of English
- C1 level of an EU language
- Minimum 1-year experience in team management in similar context
- Minimum 2 years? experience in a role requiring proficiency in EU policies, activities & institutions
- Experience working in a BPO environment is a plus
- Availability to start in January 2021
- Solution focused, innovation and proactivity skills
- Time management and planning skills
Responsibilities:
- Team supervision (5-6 Direct Reports) that includes feedback, coaching and motivation
- Systematic quality control of replies from non-tenured team members
- On-the-job content and soft-skills training & coordination with the trainer team to define training needs and programs
- Escalation and return of 2nd level enquiries
- Drafting and updating model answers and supporting an efficient and up-to date knowledge management system for the client
- Quality control and reporting to higher management
Our Offer:
- Project stability for the next 5 years
- Permanent remote work from any EU country
- Possibility of careers growth within other EU institutions
- Fixed schedule Monday to Friday 9am-6pm CET time
- Integration in a multicultural and talented team
- Possibility to participate in quality process improvement
- Involvement in client?s relationship
Tipo de oferta: Full-time, Efetivo/CLT
Benefícios:
- Cartão/Ticket refeição
- Seguro saúde
- Trabalho remoto
Diploma:
- Mater degree in European studies/ affairs or similar (Obrigatório)
Idioma:
- C1 English (Preferencial)
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