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Supervisor EU project (m/f) Full-time

de Conectys Lisboa em Lisboa (Publicado em 09-12-2020)

Are you located in the EU? Do you have the right to work in the EU? If your answer is YES, check this out:

Requirements:

  • Master?s degree in EU studies/affairs or similar
  • C1 level of English
  • C1 level of an EU language
  • Minimum 1-year experience in team management in similar context
  • Minimum 2 years? experience in a role requiring proficiency in EU policies, activities & institutions
  • Experience working in a BPO environment is a plus
  • Availability to start in January 2021
  • Solution focused, innovation and proactivity skills
  • Time management and planning skills

Responsibilities:

  • Team supervision (5-6 Direct Reports) that includes feedback, coaching and motivation
  • Systematic quality control of replies from non-tenured team members
  • On-the-job content and soft-skills training & coordination with the trainer team to define training needs and programs
  • Escalation and return of 2nd level enquiries
  • Drafting and updating model answers and supporting an efficient and up-to date knowledge management system for the client
  • Quality control and reporting to higher management

Our Offer:

  • Project stability for the next 5 years
  • Permanent remote work from any EU country
  • Possibility of careers growth within other EU institutions
  • Fixed schedule Monday to Friday 9am-6pm CET time
  • Integration in a multicultural and talented team
  • Possibility to participate in quality process improvement
  • Involvement in client?s relationship

Tipo de oferta: Full-time, Efetivo/CLT

Benefícios:

  • Cartão/Ticket refeição
  • Seguro saúde
  • Trabalho remoto

Diploma:

  • Mater degree in European studies/ affairs or similar (Obrigatório)

Idioma:

  • C1 English (Preferencial)


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