BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

BNP Paribas? Global Markets business offers a broad range of products and services in the global interest rates, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organizations.

Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world?s currencies. Their global network comprises more than 1,700 professionals working on our six main trading floors in London, Hong Kong, New York, Paris, Singapore and Tokyo. They are supported by regional offices throughout Europe, the Americas, Middle East and Asia-Pacific.

The FX Payments activity is a key area of growth for Global Markets. In order to support and accelerate that growth an electronic platform (FX+) has been designed. FX+ is delivering automated FX solutions to support other BNPP business lines such as Cash Management, Trade Finance, Correspondent Banking, who require FX to deliver transactional services to their clients.

• FX+ Payments is a platform that manages the execution of FX within International Payments
  (i.e. Payment + FX in one transaction).


• FX+ is successfully implemented in ca 40 countries across Europe, MEA, APAC and North America ; it is globally generating a very significant stream of revenues for BNP Paribas


• FX+ aims to strengthen the BNPP FX electronic offer: Enrich the transaction banking offer (pricing flexibility, extend currency coverage ?) with a better FX execution (transparency, automation of processes, 24/7 service, ...)


• Within this context, FX+ drives the cross selling with new Business lines (Cash Management, Trade or Supply Chain) and Third parties (Retailers, Payment Service Providers?) through a complete and integrated FX+ Product suite, involving innovative Open Banking API solutions.

The FX+ Platform development and the FX Payments marketing are part of the Global Markets eCommerce & Digital (eC&D) team, which is globally responsible for driving the digital strategy and associated transformation across the Global Markets business lines.

ROLE AND RESPONSIBILITIES

• This role will support the FX+ family of products, by focussing on the following areas :
  
  • Subscriber service management
    
  • Quality Management and support, incident prevention and remediation.
  
  
  • Support to Distribution: RFP implementation and Client enablement
  
  

Scope: (Global/Regional/UK/Team/Quantitative responsibility etc)

• The role is global: the scope covers all countries across the globe where FX+ is deployed (CIB / Domestic markets / IRB / ?).

Manage a team of 2 Analysts in charge of:

A) FX+ Service management:

• Coordinate BAU relationship with main FX+ subscribers, maintain good relationship with the key stakeholders of each subscriber, ensure subscriber satisfaction through periodical service review meetings, in close collaboration with IT teams.


• Produce quality documentation :processes, agreements, reports, presentations

B) Quality management and support:

• Act as quality gatekeeper for FX+ projects prior to go live with FX+ Project managers: communicate expected ?transition to live? criteria (BAU process updates, functional documentation etc ) to projects pre go-live. If criteria met, provide acceptance of project into BAU/ Live to secure ongoing quality of BAU


• Support: Act as business level 2 hands on support (i.e. provide FX+ business expertise) on production issues escalated by level 1 IT support teams, in close collaboration where necessary with Transaction Banking support teams (such as CT4OPS)
  
• Incident analysis / prevention: learn from past incidents, design and implement new proactive control processes to secure that products / margins implemented in production are as expected and as agreed with clients. Analyse workflows and progressively remove all elements preventing automatic End to End processing of FX payments.


• Incident Remediation : in case of actual production incidents, act as business coordinator and E2E responsible for analysis and execution of incident remediation (in collaboration with all involved FX+, Operations, OPC, FXLM, IT? teams)
  
• Quality Reporting: develop and publish quality KPI for FX+ activity: Level of digitalisation /automation, FX request negative responses, response times?
  
• Business Monitoring: Implement and run business monitoring tools and processes to secure FX+ margins are calculated as expected
  
• BAU Risk analysis: identify and mitigate the E2E FX+ operational risks on an ongoing basis.

C) BAU - Distribution support:

• Act as FX+ subject matter expert /SPOC for FX+, FXLM and Cash Management sales and implementation teams for all questions related to FX+. Participate in commercial governance (regular sales committees ?)
  
• Work with FXLM and Cash Management Sales and implementation teams to onboard new clients and implement price changes to specific populations of clients (RFPs), on specific products, in specific territories
  
• Secure that all bespoke agreements with clients are documented and then stored /archived in FX+ shared drive for audit purposes


• Design and implement streamlined processes with all stakeholders to improve quality and efficiency of Pricing management and Distribution support
  

D) Develop and mentor the team

PROFILE

• Prior experience in a similar role


• Experience in Service management and project management, in relation to Global Markets and Transaction Banking IT and Operations :
  

Market, Product & Business

• Is genuinely interested in financial markets and continually learning and staying abreast of new developments.
  

Business risk

• Demonstrates a good awareness of risk and fundamental risk concepts. Always considers risk in his/her daily activities and abides by the Key Front Officer Responsibilities and Guidelines. Understands the market, credit, operational, compliance, legal, regulatory and reputational risks of transactions he/ she managers
  

Conduct

• Corporate role model, integrity & ethics - Acts with discipline and high ethical standards


• Be a role model, supporting and fostering a culture of good Conduct


• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks
  
• Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure
  

Business/IT relationship

• Ability to understand business needs and convert them into IT requirements

Transversal Financial Market

• Knowledge of transversal financial market activities, main products, actors & clients

Compliance knowledge

• Global knowledge of compliance, its major processes or regulatory framework

Attention to detail / rigor

• Is detail oriented and thoroughly reviews documents and information.


• Adheres to deadlines according to established procedures/rules. Accurately follows processes required in their work.

Ability to collaborate/teamwork

• Supports team members when required and contributes to a positive work environment. Acts with team?s interests in mind.


• Shares information with people they work with (including manager and team members) about work completed, next steps and areas of concern. Adopts an attentive and compassionate attitude in order to understand different cultures and respects diverse opinions and mindsets.

Creativity & innovation/ problem solving

• Assumes an active role in implementing new or innovative ideas, solutions, approaches and methods, testing them and suggesting improvement when relevant. Shows curiosity in order to develop new ideas and different approaches.


• Contributes to brainstorming sessions in order to find creative solutions or generate new ideas.

Ability to deliver /Result driven

• Delivers tasks fully completed on time, based on objectives fixed.


• Where relevant, works without supervision and asks for help and feedback when necessary.

Client focus

• Values positive and negative feedback from both internal and external clients. Takes necessary actions to either improve their client support/response or escalate to the appropriate person/service.


• Is available and pleasant; understands clients? needs and provides answers within their perimeter of responsibilities.

Communication skills - oral & written

• Is an effective communicator, who can deliver complex and clear information or messages, both oral or written and can align people to the broader vision for the business whether they are directly managed or simply influenced by the individual in question


• Can adapt the message appropriately according to the communication modes & referential systems of the audience/target, in a balanced and timely manner and in line with business/strategic interests. Escalating issues as necessary.


• Uses non verbal communication where appropriate.


• Is able to balance listening and talking to foster a productive dialogue.

Ability to understand , explain and support change

• Accepts evolutions that impact their activity and participates in programmes and development paths that support transformation, new approaches, tools, processes or organisations.


• Understands the impact of any transformation on their way of working.

Ability to manage a project

• Knows the milestones, deliverables and resources of the project.


• Knows the project methodology.


• Knows the quality expected for the project and understands the global objectives.


• Ensures the latest updates and relevant information is in place and communicates it to the right stakeholders/team on time.
  
• Contributes actively to a part/step of a project and coordinates different internal actors around this part/step, in order to reach defined goals and deadlines.


• Capacity to coordinate and manage the constraints of a wide range of diverse stakeholders across the bank
  

Ability to anticipate business/ strategic evolution

• Understands and embraces the company?s strategy.


• Is familiar with the relevant trends and business developments within their own field of expertise. Sees possible consequences and raises them for discussion. Sets the course within their activity.

Ability to develop and leverage network

• Able to develop and maintain a network of relationships within the company that they can contact to get help or support.

Analytical Ability

• Understands and selects information that is useful for performing the job.


• Based on various data sources, can break down a problem into simple and complementary elements. Identifies links or patterns between elements/situations/information.

Diligence

• Displays dedication & prioritises problems by considering the impact on the business; identifies quick-wins

Resilience

• Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or client pressure).
  
• Ability to undertake a number of issues simultaneously is essential as well as the ability to work under considerable pressure


• Passion, tenacity and resilience in an ever changing environment
  

Innovation

• Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
  

• Expert MS office proficiency (including Microsoft PowerPoint, Excel and Word).

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.