BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

BNP Paribas Electronic Business and Markets group is a transversal business line within Global Markets. It is responsible for managing all aspects of electronic business from products strategy and distribution, Automated Market making as well as Client and Sales solutions and client service. Electronic Markets is group of e-commerce Service, distribution and Product professionals that is looking to significantly grow BNP Paribas?s market share and improve its global electronic offering with the goal of making it a top 5 player in the industry.

Electronic Client Solutions (ECS) is a global team within Electronic business & Markets, based in London, New York and Singapore. ECS represents the backbone of BNP Paribas?s Electronic Business & Markets group.

Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, ECNs and external counterparties, in conjunction with Sales/Trading teams and is responsible for both Client Enablement and Client Service across all our Ecommerce platforms.

Its responsibilities fall into three main business/product lines and are organised respectively into three sub teams:

• FX eCommerce


• Rates/Credit eCommerce


• Structured Products/Derivatives eCommerce

ECS provides the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions; Its? aim is to cultivate, maintain and industrialise our relationships with Clients, Vendors and 3rd Party providers through excellent customer service, in order to significantly improve our electronic offering and increase our market share.

ROLE AND RESPONSIBILITIES

• Business Support:
  
  • Troubleshoot and resolve issues related to internal &external usage of Smartderivatives as effectively as possible. Escalate issues to the relevant teams and ensure a quick and effective resolution every time.
  
  
  • Provide support &training to several teams and ensure the proper use of the platform by all users.
  
  
  • Assist users in finding alternatives to automate their pricing needs.
  
  
• Communication:
  
  • Propose and create new marketing to promote the platform and new features
  
  
  • Ensure the information available in the platform regarding available/new features are up to date.
  
  
  • Client Engagement Activities: Monitor new client activity, monitor dormant clients and users and conduct reactivation campaigns
  
  
  • Train & present to internal users the new features made available
  
  
• Platform Development:
  
  • Propose and help define the priorities in terms of IT developments related to Smart Derivatives.
  
  
  • Identify business needs and areas of improvement/efficiency gains
  
  
  • Assist in the development/ enhancement of tools used by the team to ensure regulatory and internal procedures are met.
  
  
• Client Enablement:
  
  • Responsible for managing and implementing all Client and User Enablement requests to BNP Paribas EQD platforms.
  
  
  • Work closely with the sales, trading and support teams globally to manage the configuration of client account creations, assisting in the automation process
  
  

PROFILE

• Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential)


• A first experience in Finance would be a strong advantage


• Fluency in English (mandatory)


• Excellent communication skills and client focus


• Strong team work while being able to work autonomously
  
• Strong analytical, problem solving planning and organization skills


• Ability to work under tight deadlines


• Good knowledge in Excel & VBA

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.