Swoosh English is an online training provider helping foreign doctors and nurses pass their English exams so they can work in the UK. We provide classes and courses by a team of fully qualified and experienced UK native English teachers and ex-examiners.

Founded in 2013, we are now looking to recruit an Online Course Manager & Video Editor to join our team.

We are offering an immediate start to the right candidate.

Years of experience:

At least 1-2 years working online

Education level:

Degree level is preferred but will also consider those without a degree based on work experience and skills.

Skills/qualifications:

Knowledge of Microsoft Office, especially Word, PowerPoint and Excel

English proficiency:

Advanced to near native level speaker

Act as Course Manager for Swoosh English Ltd, maintaining responsibility for:

• Course quality and standards

• Course design, development, approval and currency

• Lesson organisation and administration

• Learning and working with various types of software used in course management

• Leading and managing course teams

• Student induction, pastoral care and support

• Work closely and collaborate with the director and other staff in relation to; course

development, customer service and marketing strategies

• Assist in onboarding new hires

• Handle escalations from both internal and external customers.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution.

• Recommend courses by collecting customer information and analyzing customer needs

• Edit videos for courses and for our social media channels

Eligibility

• Please note that this is a home-based position, therefore you must have a fast and reliable internet connection. We will conduct an internet speed test during the interview.

• At least 1-2 years experience working from home.

• 1-2 years of supervisory/managerial experience preferred.

• Experience in supporting the daily operations of a business

• Evidence of leading and delivering low risk non-complex projects

• Experience of providing exceptional customer service

• Ability to work efficiently under pressure with careful attention to detail

• Ability to be proactive and plan ahead

• Good communication skills, ability to work alongside all levels of the team

• Enthusiastic, self-motivated and organised

• Professional and approachable attitude

• Have a keen interest in helping students improve their English

• teaching is desirable

• Knowledge of any multimedia and creativity software products and WordPress is preferable.

• Video editing

• Full training will be provided to the successful candidate.

Applications

We are offering the successful candidate a competitive remuneration package with a 5 day work week, public holidays and excellent career prospects.

Interested parties please send your CV/resume and contact details by email along with a cover letter that includes the following:

• Why you would like to work for Swoosh English

• Why you think you would be well-suited to this role.

Please ensure all the skills, experience and qualifications requested are clearly demonstrated as explained in the body of the job posting. We will ignore any applications that do not include a personalised cover letter. Please submit your application to elizabeth [@] swooshenglish [dot] com, and alex [@] swooshenglish [dot] com

We reserve the right to close the job advert once we have received a sufficient number of responses. Therefore, please complete your application as soon as possible.

Visit our website: https://www.swooshenglish.com to learn more.

Job Type: Full-time

Experience:

• working online: 1-2 years (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• fluent English (Preferred)

Expected Start Date: 16/11/2020

Job Type: Full-time

Salary: 0.00? per month

Benefits:

• Work from home

Schedule:

• 8 hour shift

Experience:

• working from home: 1 year (Preferred)

Work Remotely:

• Yes, always